Slotum Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Slotum Casino, including creating an account, playing games, making payments and taking part in promotions. Please read them carefully before using the website. By accessing the website or opening an account, you confirm that you understand and agree to these terms, together with any additional rules shown for particular games, services or promotions.

Slotum Casino operates under a licence issued by the Comoros (AOFA), reference ALSI-202508056-FI2, and a licence from the Tobique Gaming Commission, reference No. 0000002.

1. General conditions

These Terms & Conditions form an agreement between you and the operator of Slotum Casino. They apply to the website, account services, casino games, promotional features and other services made available through the website. Additional terms may apply to specific games, tournaments, bonuses or payment methods. If additional terms conflict with these Terms & Conditions, the additional terms will apply to the relevant service or promotion.

You should read these terms, the Privacy Policy, Responsible Gambling information and any promotion-specific rules before using the website. We may update these terms from time to time to reflect changes to the website, applicable requirements, technology or our services. The current version will apply from the time it is published. If a change materially affects your rights or obligations, information about the change may be provided through the website or your account.

If you do not agree with any part of these terms, you must not create an account or use the website. You are responsible for checking the terms regularly and for complying with all laws that apply to you when accessing or using the service.

Eligibility and location

You must be legally permitted to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. It is your responsibility to check whether online gambling is lawful for you before registering or playing. We may restrict access from particular locations and may use location, identity or security checks to help apply those restrictions.

You must not use the website if you are under the applicable legal gambling age, are located in a prohibited jurisdiction, or are otherwise not legally entitled to participate. We may suspend or close an account where eligibility cannot be confirmed.

2. Accounts, identity and security

To use certain features, you may need to create a personal account and provide accurate, current and complete information. You must keep your details up to date and tell us if information changes. An account must be opened in your own name and for your personal use. You must not create an account for another person, allow another person to use your account, or hold multiple accounts unless expressly permitted.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, payment details or security codes. Contact the appropriate support channel through the website as soon as possible if you believe your account has been accessed without permission, your information is incorrect, or your security has been compromised.

We may ask you to provide documents or other information to verify your identity, age, address, payment method, source of funds or account activity. These checks may be required before deposits, gameplay, withdrawals or other account functions are completed. We may suspend access while checks are in progress and may refuse a transaction where information is incomplete, inaccurate or cannot be verified.

You must not use the website for fraud, money laundering, illegal activity, payment abuse, collusion, cheating, automated play, technical interference or any activity intended to gain an unfair advantage. You must not attempt to manipulate a game, exploit an error, bypass security controls or interfere with another user’s access.

Suspension and closure

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, a security or compliance concern exists, a payment is reversed, or the account is being used unlawfully or unfairly. We may also take action where required by an applicable authority or service provider. Where appropriate, we may explain the reason for an action, subject to legal, security and regulatory limitations.

3. Deposits, withdrawals and gameplay

Available payment methods, currencies, minimums, processing arrangements and other transaction conditions are shown on the website or during the relevant transaction. You may only use a payment method that belongs to you or that you are authorised to use. Payments may be subject to verification, fraud screening, provider rules and applicable legal requirements.

You should only deposit money that you can afford to lose. A deposit is not a loan, and you must not use borrowed money or money intended for essential living costs to gamble. You are responsible for reviewing transaction details before confirming a deposit or withdrawal. Bank, card, currency conversion or third-party charges may apply according to the relevant provider’s terms.

Withdrawal requests may be subject to account verification, payment checks, transaction review and any applicable game or promotion rules. Funds may be returned using an appropriate method, which may not always be the same method used for a deposit. We do not guarantee a particular processing period unless one is expressly stated in the applicable information for your account or payment method.

You must not charge back, cancel or dispute a legitimate transaction without first raising the issue through the available support process. Where a payment is reversed or disputed improperly, we may investigate the matter, restrict the account and recover amounts owed, subject to applicable law.

Games and technical issues

Games are governed by the rules displayed for the relevant game. You should check the paytable, stake information and any available instructions before playing. Game results recorded by the website’s systems will generally determine the outcome, subject to investigation of a clear technical or system error.

If a game, transaction or account balance is affected by an obvious error, interruption, software fault or technical failure, we may correct the error and take reasonable steps to restore the position that would have applied without the error. We may cancel affected play where necessary. You should stop using a service and report any suspected fault rather than attempting to exploit it.

4. Promotions, responsible gambling and content

Promotions are subject to their own terms, including eligibility requirements, qualifying activity, expiry dates, wagering or playthrough conditions, limits and withdrawal rules where applicable. Those details will be displayed with the relevant offer. You should read them before accepting or using a promotion. Unless stated otherwise, a promotion is limited to one eligible account or person and cannot be transferred.

We may withdraw, amend or cancel a promotion where permitted, including if an offer is used contrary to its terms, an error has occurred, or activity appears abusive, fraudulent or unfair. Promotional benefits may be removed where the account is closed, suspended or found to be in breach of the relevant rules.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget and time limit before you play, take regular breaks, and never chase losses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate professional or gambling-help service.

Tools or account controls may be available to help you manage your play, such as deposit limits, session reminders, time-outs or self-exclusion. The available options and their conditions will be shown through the website. A request for self-exclusion or account restriction should be taken seriously, and you must not try to bypass a restriction by opening or using another account.

Website content and acceptable use

The website, its software, text, graphics, trademarks and other content are provided for personal use unless otherwise stated. You must not copy, modify, distribute, reverse engineer, interfere with or commercially exploit the website or its content without permission. You must not upload harmful code, use automated tools without authorisation, or do anything that could damage the website or affect other users.

5. Liability, complaints and general legal matters

We aim to keep the website available and information accurate, but online services may be affected by maintenance, telecommunications issues, device problems, software faults or events outside reasonable control. We do not promise that the website will always be uninterrupted, error-free or suitable for every device or purpose.

To the extent permitted by law, you use the website at your own risk. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law. Subject to those rights, liability may be limited to the extent allowed by law for losses arising from use of the website or inability to use it.

If you have a question, transaction concern or complaint, please use the support or complaints process made available on the website and provide enough information for the matter to be reviewed. This may include your account details, relevant dates, transaction references and a clear description of the issue. We may request further information and will assess complaints fairly and in accordance with applicable requirements.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that provision has been waived.

For questions about these Terms & Conditions, please use the contact or support options displayed on the Slotum Casino website. The website will contain the most current information about available services, account controls, payment methods and applicable promotional rules.