Privacy Policy

This Privacy Policy explains how Slotum Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. It also explains the choices available to you regarding your personal information. We aim to handle information responsibly, transparently and only for appropriate business, security, legal and service-related purposes.

Slotum Casino operates under a licence issued by the Comoros (AOFA), reference ALSI-202508056-FI2, and a licence from the Tobique Gaming Commission, reference No. 0000002.

Information we may collect

When you use Slotum Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website and services. The information collected depends on how you interact with the site, the services you use and the choices you make.

Account and contact details

This may include your name, date of birth, residential details, contact details, login information, account preferences and records of communications with support. We use these details to create and maintain your account, provide requested services, respond to questions, manage account security and communicate with you about important service matters.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These may include information shown on identity documents, proof of address or other information needed for appropriate checks. Verification information may be reviewed to help prevent impersonation, unauthorised access, fraud, money laundering and other prohibited activity.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf or directly under their own privacy terms. We use transaction records to provide account services, process requests, resolve disputes, detect unusual activity, maintain accurate records and meet applicable obligations.

Device, technical and usage data

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device information, language settings, approximate location, referral information and details about how you use the site. We may also record login events, pages visited, interactions, error reports and security-related activity. This information helps us operate, secure and improve the website.

Information from other sources

In some circumstances, information may be received from payment providers, identity and verification services, fraud-prevention services, analytics providers or other service providers. We may combine this information with information collected through the website where this is necessary for account administration, security, compliance or support.

How we use information

We use personal information for purposes connected with providing and managing casino services. The purpose will depend on the type of information and the situation in which it was collected. Typical purposes include:

Creating, verifying, maintaining and closing player accounts.
Processing deposits, withdrawals, transactions and other account requests.
Checking identity, age, account ownership and eligibility where required.
Protecting the website, players and services against fraud, abuse, unauthorised access and other security threats.
Monitoring activity and investigating transactions or behaviour that may breach applicable requirements or website rules.
Providing customer support, handling complaints and responding to questions or requests.
Sending service messages, security notifications and other communications needed to administer an account.
Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
Analysing website performance, understanding usage and improving features, content and user experience.
Keeping appropriate business, transaction, audit and security records.
Meeting legal, regulatory, court, government, accounting and other applicable obligations.

We seek to use information that is relevant to the purpose for which it was collected. We may also use information to establish, exercise or defend legal claims, protect our rights and property, enforce website terms, or respond to a lawful request from an authorised body.

Marketing communications

Where marketing communications are sent, you can generally choose whether to receive them. You may opt out by using the unsubscribe option in a marketing message or by contacting support. Opting out of marketing does not normally stop essential account, security, transaction or service communications.

Sharing information

We may share relevant information with service providers that help operate the website and services, such as payment, verification, technology, hosting, security, analytics, customer support and communication providers. We may also share information where reasonably necessary to prevent fraud, protect players, comply with a lawful requirement, respond to an authorised request, or deal with a business transfer or similar event. Service providers may only receive information relevant to the services they perform and may be subject to confidentiality and security requirements.

Cookies, security and retention

Cookies and similar technologies

Slotum Casino may use cookies and similar technologies to remember preferences, keep sessions working, support account and security functions, understand website usage and help improve services. Some cookies are necessary for the website to operate, while others may support analytics, functionality or communications. The availability and use of cookies may vary depending on your browser, device and settings.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect some website functions, account features or your ability to use parts of the service. Your browser may also provide information about cookies already stored on your device and options for removing them.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, alteration, disclosure, loss and misuse. Measures may include access controls, authentication procedures, monitoring, secure transmission and checks designed to identify suspicious activity. No website, network or electronic storage system can be guaranteed to be completely secure, so you should protect your login details and avoid sharing passwords.

International handling

Some providers that support the website may store or process information in locations outside Australia. Where information is handled across borders, appropriate steps may be taken to support security, confidentiality and the handling requirements that apply to the relevant information.

Retention of information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, verification, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational limitations.

Your privacy choices and data rights

Depending on your circumstances and applicable privacy requirements, you may have rights or choices relating to personal information held about you. You can contact us to ask how your information is handled and to make a privacy request. We may need to verify your identity before completing a request, especially where the request concerns account information or sensitive verification records.

How to make a request

To exercise your data rights, contact support@slotumcasino.wtf. In your message, explain the request clearly and provide enough information for us to identify the relevant account or records. You can use this contact method to request access to your personal information, correction of inaccurate or incomplete information, deletion of your data where deletion is available, or withdrawal of consent to marketing communications.

Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
Correction: ask us to correct inaccurate, out-of-date or incomplete account information.
Deletion: ask for your data to be deleted where there is no continuing reason or legal requirement to retain it.
Marketing consent: withdraw consent to marketing communications at any time. You may also use an unsubscribe option where one is provided.

A deletion or access request may not apply to every record. For example, information may need to be retained for legal, fraud-prevention, security, dispute-resolution, accounting or other legitimate purposes. If we cannot fully comply with a request, we will aim to explain the reason, subject to any restrictions on what we can disclose.

Privacy questions and updates

If you have a question, concern or complaint about the handling of your personal information, contact support@slotumcasino.wtf so the matter can be reviewed. This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will apply from the date it is made available on the website. We encourage you to review this page periodically.